0 0 Mr Dermot O'Flynn, Masterclass, Dubai Healthcare City, Customer service.

Mr Dermot O’Flynn delivers Master Class on Service Excellence for the Dubai Healthcare City Network Group

Dermot O’Flynn Director of Professional Development at the RCSI Institute of Leadership delivered a Master Class on Service Excellence at the Dubai Healthcare City Networking Event on November on the 25th of November. 
35 people attended the event and listened to Dermot talk about the importance of defining your customer’s needs, understanding moments of truth, service recovery, and the top ten tips to ensure service excellence.   

 DOF

Mr Dermot O'Flynn talking to participants.